Privacy Policy
This Privacy Policy (“Policy”) describes how Bosphorus Limousine LLC (“Company,” “Bosphorus Limousine,” “we,” “our,” or “us”) collects, uses, stores, shares, protects, and processes personal information obtained through our website, reservation systems, transportation services, communications, applications, advertisements, and related business operations.
By accessing our website, requesting a quote, making a reservation, communicating with us, or using any service provided by Bosphorus Limousine LLC, you acknowledge and agree to the practices described in this Policy.
- Information We Collect
We may collect personal, technical, operational, transactional, and location-related information including but not limited to:
Personal Information
- full name,
- phone number,
- email address,
- billing address,
- payment-related information,
- company name,
- reservation details,
- passenger information,
- pickup and drop-off locations.
Technical Information
- IP address,
- browser type,
- operating system,
- device identifiers,
- website usage data,
- cookies and tracking data,
- mobile device information.
Operational Information
- reservation history,
- ride details,
- communication records,
- chauffeur notes,
- customer service interactions,
- transaction records,
- GPS and route data.
Surveillance & Security Information
Vehicles may utilize:
- GPS tracking systems,
- security cameras,
- dash cameras,
- telematics systems,
- operational monitoring technologies.
Such recordings and data may be retained for security, fraud prevention, insurance claims, legal compliance, dispute resolution, driver safety, and operational quality assurance purposes.
- How We Use Information
We may use collected information for lawful business purposes including:
- processing reservations,
- dispatching chauffeurs,
- customer support,
- payment processing,
- fraud prevention,
- chargeback defense,
- operational management,
- quality control,
- legal compliance,
- identity verification,
- marketing communications,
- analytics and website optimization,
- service improvement,
- insurance and safety purposes.
- Payment Processing
Payments may be processed through third-party payment processors and financial service providers.
Bosphorus Limousine LLC does not intentionally store complete payment card numbers on its servers unless required for lawful operational purposes.
We reserve the right to:
- verify transactions,
- request identification,
- review suspicious payments,
- reject transactions,
- prevent fraudulent activity.
- Communications Consent
By providing contact information to Bosphorus Limousine LLC, the customer expressly consents to receive:
- phone calls,
- text messages,
- emails,
- reservation notifications,
- operational alerts,
- customer service communications,
- marketing communications where permitted by law.
Communications may be sent using automated technologies or third-party communication platforms.
Consent to receive communications is not a condition of purchase. Standard message and data rates may apply.
Customers may opt out of marketing communications at any time by following unsubscribe instructions or contacting the Company directly.
- Call Recording, GPS & Vehicle Monitoring
For security, operational, insurance, training, fraud prevention, and dispute-resolution purposes, Bosphorus Limousine LLC may:
- monitor calls,
- record telephone communications,
- retain dispatch logs,
- utilize GPS tracking,
- maintain dash camera recordings,
- collect route and vehicle telematics data.
Customers acknowledge and consent to such monitoring to the extent permitted by applicable law.
- Cookies & Tracking Technologies
Our website may use:
- cookies,
- pixels,
- analytics tools,
- session technologies,
- browser storage,
- advertising identifiers,
- third-party tracking technologies.
These technologies may be used to:
- improve website functionality,
- analyze website traffic,
- personalize user experiences,
- measure advertising performance,
- support remarketing campaigns,
- enhance cybersecurity.
Third-party providers such as Google Analytics, Meta platforms, and advertising partners may collect information according to their own privacy policies.
- Information Sharing
We may share information with:
- payment processors,
- dispatch systems,
- chauffeurs and drivers,
- operational contractors,
- affiliates,
- website service providers,
- cloud hosting providers,
- insurance companies,
- fraud-prevention vendors,
- legal authorities,
- regulatory agencies,
- law enforcement entities,
- professional advisors.
We do not sell personal information in exchange for monetary compensation.
Information may be disclosed where reasonably necessary to:
- protect Company rights,
- enforce agreements,
- investigate fraud,
- comply with law,
- protect public safety,
- respond to legal process.
- Data Retention
Information may be retained for as long as reasonably necessary for:
- operational purposes,
- customer service,
- legal compliance,
- tax obligations,
- fraud prevention,
- insurance matters,
- dispute resolution,
- evidence preservation,
- business continuity.
Retention periods may vary depending on legal, operational, or regulatory requirements.
- California Privacy Rights
If you are a California resident, you may have rights under applicable California privacy laws, including rights to:
- request access to certain personal information,
- request correction of inaccurate information,
- request deletion of certain information,
- request information regarding data practices,
- receive equal service and pricing regardless of exercising privacy rights.
Certain requests may be limited or denied where permitted by law.
Requests may require identity verification before processing.
- Data Security
Bosphorus Limousine LLC implements commercially reasonable administrative, technical, and physical safeguards intended to protect information from unauthorized access, disclosure, misuse, or destruction.
However, no system, platform, website, transmission method, or storage environment can be guaranteed completely secure.
To the fullest extent permitted by law, the Company disclaims all warranties regarding absolute data security.
- Third-Party Websites & Services
Our website may contain links to third-party websites, reservation systems, social media platforms, payment processors, or external services not controlled by Bosphorus Limousine LLC.
We are not responsible for:
- third-party privacy practices,
- third-party security measures,
- third-party content,
- external websites,
- independent service providers.
Users access third-party services at their own risk.
- Children’s Privacy
Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from minors without appropriate legal authorization.
- Legal Compliance & Investigations
We reserve the right to disclose information where reasonably necessary to:
- comply with law,
- respond to subpoenas,
- respond to court orders,
- cooperate with law enforcement,
- investigate fraud,
- protect safety,
- enforce Company rights,
- resolve disputes,
- support insurance investigations.
- Limitation of Liability
To the maximum extent permitted under applicable law, Bosphorus Limousine LLC shall not be liable for:
- indirect damages,
- incidental damages,
- consequential damages,
- punitive damages,
- lost profits,
- lost business opportunities,
- cybersecurity incidents,
- unauthorized third-party access,
- service interruptions,
- data breaches beyond reasonable control.
Any liability shall be limited to the maximum extent permitted under California law.
- Arbitration & Dispute Resolution
Any dispute relating to privacy, communications, website use, data practices, or services provided by Bosphorus Limousine LLC shall be subject to the Company’s Binding Arbitration Agreement and Class Action Waiver.
By using Company services or websites, users agree to resolve disputes individually and waive participation in class actions to the fullest extent permitted by law.
- Policy Updates
Bosphorus Limousine LLC reserves the right to revise, modify, or update this Privacy Policy at any time without prior notice.
The most current version published on the Company website shall govern.
- Contact Information
Bosphorus Limousine LLC
California, United States
Phone: (650) 519-6081
Website: www.bosphoruslimo.com